FOR IMMEDIATE RELEASE
Monticello, AR – Pafford Medical Services is proud to announce that its internationally recognized ACE Accredited Communications Center, MedComm, will now be providing 911 dispatch services for Monticello Ambulance Service, Inc. (MASI). This partnership ensures the citizens of Drew County receive world-class emergency medical dispatching and life-saving care guidance the moment they call for help.
All emergency calls for Monticello Ambulance will now be handled by Pafford’s Communications Center, one of the most advanced and busiest emergency medical dispatch centers in the state. MedComm is the 299th Accredited Center of Excellence (ACE) in the world by the International Academies of Emergency Dispatch (IAED), and the largest in Arkansas, serving Arkansas, Mississippi, and Oklahoma.
Using the Medical Priority Dispatch System (MPDS), highly trained emergency medical dispatchers will quickly determine the address, call-back number, and chief complaint, allowing an ambulance to be dispatched within seconds. While help is on the way, dispatchers will remain on the line with callers, offering critical pre-arrival instructions for medical emergencies including CPR, childbirth, heart attacks, strokes, severe bleeding, choking, and more—providing patients with the best possible chance of survival.
“This level of service brings world-class emergency communications to Drew County,” said Mark Staley Operations Manager with Pafford Medical Services. “Our goal is to provide immediate, effective, and compassionate assistance from the first second someone calls 911.”
Pafford and MASI also utilize the Arkansas Wireless Information Network (AWIN) digital radio system, enabling seamless statewide communication with ambulances. Additionally, each MASI ambulance is equipped with Automatic Vehicle Location (AVL) systems and Mobile Data Terminals (MDTs), giving dispatchers real-time visibility of ambulance locations and allowing call information and turn-by-turn directions to be sent directly to responding crews.
The integration of these technologies ensures rapid response, accurate dispatching, and coordinated care for every emergency in Drew County.
Pafford Medical Services is proud to bring its nationally accredited, life-saving dispatch system to serve the citizens of Monticello and surrounding communities.
